Frequently Asked Questions
Expert answers to your water filtration and environmental remediation questions.
What is the standard lead time for industrial filtration equipment?
Standard in-stock items typically ship within 1-2 business days. Custom-engineered systems or specialized remediation equipment may require 4-8 weeks for fabrication and testing depending on complexity.
Do you offer international shipping for replacement parts?
Yes, we ship our products worldwide. Shipping rates and customs duties are calculated at checkout, or you can contact our logistics team for a specialized freight quote on heavy machinery.
What is your return policy on unused filter media and housings?
Unused and unopened items in their original packaging can be returned within 30 days of purchase. Please note that custom-configured systems and special order parts are subject to a restocking fee.
How do I know which micron rating is right for my application?
Micron selection depends on your specific flow rate and the size of the particles you need to remove. Our technical support team is available to review your water analysis and recommend the optimal filtration grade.
Are your products compliant with environmental regulations?
Yes, our equipment is designed to meet or exceed industry standards for environmental remediation and industrial discharge. We provide technical data sheets to assist with your permitting and compliance documentation.
Do you provide bulk discounts for municipal or large-scale projects?
We offer tiered pricing for high-volume orders and long-term service contracts. Please reach out to our sales department with your project specifications for a formal quote.